Refund Policy

At Gifton Digital, we specialize in reselling digital keys, gaming top-ups, gift cards, and software licenses. Due to the irrevocable and digital nature of activation codes once they are revealed or delivered, all sales are generally final. However, we are fully committed to ensuring you receive a 100% working, authentic product.

If a digital key or voucher code fails to redeem due to a verified system error, or if it is proven to be invalid/already redeemed at the time of purchase:

• You must report the issue within 7 Days of purchase.
• You must provide unedited, full-screen evidence (screenshots or screen recording) showing the error message and your redemption platform profile.
• Upon verification by our support team, we will issue a fresh working replacement key or your Money Back into your Bank Account.

If you placed an order requiring manual fulfillment and wish to cancel it before our team has processed or delivered the code, you are entitled to a full refund to your original payment method.

Refunds or exchanges will not be granted under the following circumstances:

• You purchased the wrong product, denomination, or region by mistake after the code has already been displayed, emailed, or viewed in your dashboard.
• Your device or account does not meet the system requirements for the software or game.
• You changed your mind after the digital code has been successfully delivered and revealed.

If you encounter an issue with an invalid code or experience a delay in manual fulfillment:

1. Locate your Order ID from your account dashboard or confirmation email.
2. Gather screenshots of the error message.
3. Open a ticket at our Support Center. Our team will review and resolve your request according to our support SLAs.